Shipping policy

Shipping Policy – Designer Golf Lab

Last updated: May 17, 2026

Thank you for shopping with Designer Golf Lab. We are committed to delivering your order accurately, safely, and as quickly as possible. Please review the information below regarding our shipping processes, delivery timelines, and related policies.

1. Order Processing

  • Orders are processed Monday through Friday, excluding public holidays.

  • Most in-stock orders are processed within 1–3 business days after payment confirmation.

  • Custom, made-to-order, embroidered, or personalized products may require additional production time before shipment.

  • During product launches, sales events, or holiday periods, processing times may be extended.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.

2. Shipping Destinations

Designer Golf Lab currently ships to:

  • United Kingdom

  • United States

  • Canada

  • Europe

  • Australia

  • Select international destinations

If your country is unavailable at checkout, please contact us before placing your order.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method

  • Applicable taxes and duties

We may periodically offer free shipping promotions on qualifying orders.

4. Estimated Delivery Times

Estimated shipping times are provided as guidelines only and are not guaranteed.

Region Estimated Delivery Time
United Kingdom 2–5 business days
Europe 5–10 business days
United States & Canada 5–12 business days
Australia & International 7–15 business days

Delivery times may vary due to customs processing, courier delays, weather conditions, or other factors beyond our control.

5. Tracking Information

All eligible shipments include tracking information.

Once your order ships, you will receive an email with:

  • Tracking number

  • Courier details

  • Tracking link

Please allow up to 24–48 hours for tracking updates to appear after shipment confirmation.

6. Customs, Duties & Taxes

International orders may be subject to:

  • Import duties

  • Customs fees

  • VAT or local taxes

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.

Designer Golf Lab is not responsible for delays caused by customs clearance procedures.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

If an incorrect address is submitted:

  • Please contact us immediately.

  • We cannot guarantee changes once an order has been processed or shipped.

  • Additional shipping fees may apply for returned or redirected packages.

Designer Golf Lab is not responsible for orders delivered to incorrectly entered addresses.

8. Lost, Stolen, or Delayed Packages

Once a package has been handed to the shipping carrier, delivery responsibility transfers to the courier.

If your package is:

  • Delayed beyond the estimated timeframe

  • Marked as delivered but not received

  • Lost in transit

Please contact the shipping carrier first and then reach out to our support team for assistance.

Designer Golf Lab is not liable for:

  • Stolen packages after delivery

  • Courier-related delays

  • Delivery issues caused by incorrect customer information

9. Damaged Shipments

If your order arrives damaged:

  1. Contact us within 48 hours of delivery.

  2. Include your order number.

  3. Provide clear photos of:

    • The damaged item

    • Packaging

    • Shipping label

We will review the issue and work toward an appropriate resolution.

10. Split Shipments

In some cases, orders containing multiple items may ship separately depending on:

  • Inventory availability

  • Warehouse location

  • Product type

You will receive separate tracking information for each shipment if applicable.

11. Pre-Orders & Custom Products

Items listed as:

  • Pre-order

  • Limited release

  • Custom-made

  • Personalized

may require additional fulfillment time.

Estimated production and shipping timelines will be noted on the product page whenever possible.

12. Returns Related to Shipping

If a package is returned to us due to:

  • Failed delivery attempts

  • Refused shipment

  • Incorrect address provided by the customer

the customer may be responsible for reshipping costs.

Please review our Return Policy for additional information.

13. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact Designer Golf Lab customer support.

Email: designergolflab@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM